Delivery of Furniture items depends upon the type of item ordered and delivery location. In stock items will be delivered within four weeks to the United States (48 states). For Delivery times in Mexico review the FAQ section in Spanish. For locations other than the US (48) and Mexico please contact us by e-mail or phone.

Within 300 kms of Monterrey Nuevo Leon we will use our own delivery vehicles. Elsewhere in Mexico we will use common carrier to make the delivery. Contact us by e-mail or phone and we will advise you as to the likely delivery date. Within the United States (48) we will use common carrier to complete the delivery. We will advise you in advance of the estimated date for delivery.

Delivery charges for Sierra Madre Tubulares purchases vary by item and by delivery location. Shipping costs will be automatically calculated at checkout based on size and weight considerations. If you have any additional questions contact us by e-mail. Large orders will qualify for quantity shipping discounts. Please contact us by e-mail or phone and we will custom tailor a shipping program to meet your large order requirements

You can consult the delivery charge table by clicking here.

If returned because of defect please advise us in advance by e-mail or phone. We will make arrangements to replace, repair or return depending on the circumstances

If you are not satisfied for any other reason please contact us in advance by e-mail or phone. Our policy is that buyer pay the original shipping cost and return shipping cost and we will refund the original purchase price.

We accept Visa, Visa Delta and Visa Purchasing. We will accept Electronic Fund Transfers for large orders. Please contact us with inquiries.

Payments are processed by Worldpay. You will see a Worldpay screen when making purchases with a credit card. Worldpay uses high level state of the art encryption ensuring that your purchases from Sierra Madre Tubularesare secure.

Charges will show up on your credit card bill as Sierra Madre Tubulares S.A de C.V.

The prices shown at checkout are guaranteed. We will bill in either in US Dollars or Mexican pesos depending on the currency you choose at checkout. If your credit card bill is normally in a currency different from the currency you choose at checkout your credit card company will convert currency from the currency of your checkout to the currency of your bill in accordance with the terms of your credit card.

We will not share your personal information with anyone other than except as is required to fulfill your order (ie. shipping and customs)

By e-mail: jesika@sierra-madre.com
By Telephone: Customer Service (dialing from the U.S.): 011-52-81-81-23-39-70
Customer Service (dialing from Mexico): 01-(81)-81-23-39-70